Request a refund
Please Read All Information Before Submitting Your Refund Request
We understand that sometimes things don’t go as planned, and we’re here to help. Before submitting your refund request, please take a moment to read through how we can assist you. We’re committed to making it right or helping you through the refund process if that’s the path you choose.
Here’s What You Need to Know:
Experiencing Technical Issues?
If you’re encountering technical problems, such as difficulty connecting, reach out to us before requesting a refund. Many issues have simple solutions, and our support team is always ready to assist you in getting everything up and running smoothly.
Looking for More Content?
Our service is primarily focused on English-language content for a better user experience. However, if you’re looking for specific channels or shows from other countries or in different languages, we’d love to hear your suggestions. Please email us at [email protected] or send us a message via WhatsApp, and we’ll do our best to include them in future updates.
Experiencing Buffering or Freezing?
If your stream is freezing or buffering, don’t worry. Get in touch with us. Often, this issue can be related to your VPN or DNS settings, and we’ll be happy to guide you through adjustments to resolve it.
Refund Window & Process:
- 30-Day Refund Window: You have a 30-day window from your purchase date to request a refund.
- Refund Request Process: If, after exploring our solutions, you feel our service is not what you expected, we completely understand. To proceed with a refund, simply fill out the request form below within the 30-day window. Ensure that all the information you provide is correct.
- Refund Processing: Refunds are processed within 24 hours – 7 days window
